FAQ and Policies
ON THE SPOT POLICIES
Cancellations due to illness will not be charged as long as notification of the cancellation is received prior to 7 a.m. on the day of the scheduled service. Any cancellations, made after 7am on the day of scheduled service are non-refundable.
Cancellations due to emergency or inclement weather will be handled on a case by case basis.
LAST MINUTE CHANGES
LAST MINUTE BOOKING FEE
LAST MINUTE HOLIDAY BOOKING FEE
PET CARE EMERGENCIES
VACCINATIONS & IMMUNIZATIONS
On The Spot requires that all pets have the necessary vaccinations and immunizations before service begins. We may ask to see expiration dates for rabies vaccinations.
HOUSE CLEAN UP
On The Spot highly respects our clients’ entrusting us with the care of their home and their loving pets. All of your information will be kept private and confidential. On The Spot does not collect and store personal identifiable information from our website users unless they knowingly and voluntarily provide it to us. Our website is open to everyone, and we do not require you to enter any personal information prior to viewing our website. If you contact us through our website or via email, we will use the information you supply for the purpose of providing the service(s) you have requested. We may ask you if you want to be included on our contact list, and if you agree we may contact you from time to time. On The Spot Pet Sitting and Dog Walking Services does not share or provide any names/personal information to any third party.
We may collect the following information via submission on the “Contact Us” page:
• Email address
• Home or cell phone number
• How you heard about us
• Your enquiry details
• Time of visit, pages visited, and time spent on each page/visit
• Type of browser used
• Type of operating system and some software settings
• The referring website (for example, if you visited the site via Google – the search term used)
• IP address or host/domain name