On The Spot Policies

 

  • PET SITTING visits are seven days a week between 7 a.m. and 9 p.m. Bedtime visits are available for an additional $10 per visit.
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  • VISIT TIMES - On The Spot will visit at the requested time as closely as possible. However, times may be shifted slightly to best accommodate all clients. We will do our very best to arrive at the appointed times.
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  • HOLIDAYS - Thanksgiving, Christmas Eve, Christmas, New Year's Eve, New Year's Day, Memorial Day, 4th of July and Labor Day are an additional $10 per visit.
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  • PAYMENTS - On The Spot accepts checks, Visa, Mastercard, Discover, and PayPal. All services are to be paid in full at the time of the booking or first day of service. Please make all checks payable to “SLYCO”.
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  • LATE PAYMENTS - Payments are considered late if not received at the time of the first visit. There is a 30 day grace period following the date of the last visit before 25% late fees are charged.
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  • RETURNED CHECKS - Return checks will be charged a $25 service fee.
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  • CANCELLATIONS - On The Spot requires 24 hours notice prior to non-emergency cancellations. All cancellations made after 7am on day of scheduled service are non-refundable.
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  • EARLY RETURNS/LAST MINUTE CHANGES - There are no refunds or credits for early returns or last minute changes to pet care. Once pet care begins, payment is due for the original dates scheduled.
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  • HOLIDAY CANCELLATIONS - With the exception of severe weather, life threatening emergencies or a death in the family, any cancellations prior to a major holiday; (i.e., Christmas, New Years, Easter, Memorial Day, July 4th, Labor Day and Thanksgiving) with less than a four day notice will result in 50% of the total invoice of scheduled pet care.
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  • SAME DAY SERVICE REQUESTS - Any service booked with less than three hours notice are subject to an additional surcharge of $10 per visit.
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  • PRIVACY POLICY - All of your information will be kept private and confidential. On The Spot highly respects our clients' entrusting us with the care of their home and their loving pets. We do recommend that you inform a trusted neighbor that while you are away, On The Spot will be caring for your pets and your home.
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  • OTHER SCHEDULED SERVICES - Please be advised that if there are other persons entering and leaving your home, On The Spot can not be held liable for any damages or problems that may arise as a result. Please inform us at the time of consultation of anyone who may have access to your home while you are away. This includes cleaning services, repair persons, friends, family and neighbors.
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  • KEY COPIES - At least one working key must be provided at time of consultation. On The Spot reserves the right to make copies of keys in order to provide necessary back up pet care.
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  • INCLEMENT WEATHER - In the event of inclement weather, On The Spot will request the name and phone number of a person living nearby. If On The Spot is physically unable to reach your home due to impassable roads, we will contact this person to request assistance. Your pets' health and well-being is our utmost concern and we will contact you as soon as possible to keep you informed of these events.
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  • HOUSEHOLD EMERGENCIES - On The Spot will request the name and phone number of a trusted maintenance company or person to attend to any household emergencies that may arise during your absence. This includes but is not limited to; leaking pipes, malfunctioning water heaters and heating and air units.
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  • UNFORESEEN PURCHASES - On The Spot will purchase pet food, litter, cleaning supplies or other necessary items that contribute to the health and well being of your pet while you are absent. We will retain a receipt. The pet owner is responsible for reimbursement of these items. In addition, a $14 trip fee will be charged to the pet owner.
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  • VACCINATIONS/IMMUNIZATIONS - On The Spot requires that all pets have the necessary vaccinations and immunizations before service begins. We may ask to see expiration dates for rabies vaccinations.
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  • ANIMAL BEHAVIOR - On The Spot does not accept responsibility or liability for animal behavior, normal or otherwise, which may result in injury to the client's pets. Further more, if an On The Spot employee is harmed or injured by the client‘s animals, the client/owner accepts full responsibility for the cost of any necessary medical attention required by either the On The Spot Pet Care provider or by the animals.
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  • OTHER DOGS - We will not permit your dogs to interact with strange dogs. If stray dogs that are off leash approach, we will do our best to keep interaction at a minimum and move away from them.
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  • LEASHES - All dogs will be required to be on a leash during outdoor walks.
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  • FENCES - No Fence system is totally secure. On The Spot does not accept responsibility or liability for any client's animals that escape or become lost or injured, fatal or otherwise, when instructed to leave the client's animals in a fenced in area. This includes electronic, wood, metal, or any other type of fence.
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  • PET WASTE - On The Spot will properly dispose of all pet waste. We do request that you provide plastic bags for this purpose and indicate where you would like these waste bags disposed.
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  • HOUSE CLEAN UP - On The Spot will clean up after your pets to the best of our ability. Please inform us of the designated area for the appropriate cleaning supplies. If there are accidents above and beyond the normal amount anticipated, extra visits may be recommended. If extra visits are refused and accidents persist, an extra fee of $10 per accident will be charged for clean up time.

 

 

 

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